Data export and switching
This page provides current information about exporting data and switching from Talentpilot. Your agreement and mandatory law govern your rights; updates to this page do not amend them. The switching timetable applies where the EU Data Act’s switching requirements apply. Other cancellation and personal-data rights remain unaffected.
1. Request and timetable
Email hello@talentpilot.com, or the notice address in your agreement, identifying your account, affected Services and requested action. You may switch to another provider, move data to your own infrastructure, request erasure, or combine these actions. Destination details and final instructions may be supplied by the end of the notice period without restarting it.
Stage | Standard period |
|---|---|
Notice | Two months, unless a shorter period is agreed |
Transition | Without undue delay and within 30 calendar days after the notice period |
Technical extension | If 30 days is technically unfeasible, an alternative transition of no more than seven months, explained within 14 working days of the request |
Customer extension | You may extend the transition once for a period you consider appropriate |
Retrieval | At least 30 calendar days after the transition, including any extension, unless you validly request earlier deletion |
During transition, we continue the contracted Services, maintain applicable security protections and provide reasonable assistance to you and your authorised migration provider. Affected Services end on successful switching; under this procedure, erasure-only Services end when the notice period expires. We notify you of termination and the retrieval deadline.
2. Exportable information
Exports cover the following data held for your account, to the extent it is exportable under the applicable agreement and law.
Scroll horizontally to view the full table.
Category | Included information | Format |
|---|---|---|
Customer content | Uploaded documents, assessment materials, messages, prompts, recordings and transcripts | JSON for structured data; original or commonly used equivalent formats for files and retained media |
Records and results | Profiles, applications, job and skills records, assessment results, development and coaching records, matching results and other AI Outputs | JSON; original or commonly used equivalent formats for retained files |
Settings and metadata | Exportable customer-specific settings and rules, identifiers, timestamps, record relationships and activity records | JSON |
Eligible digital assets | Transferable digital items you have a right to use independently of Talentpilot | The applicable structured-data or file format |
3. Delivery and interoperability
Exports are provided by secure download or another agreed secure transfer method. We provide the open interfaces and documentation required by applicable law without charge.
You and your destination provider handle importing and configuring the destination unless otherwise agreed or required by law. Bespoke formats or destination integrations outside our contractual and legal duties require separate agreement.
4. Restrictions
Source code, model weights, generic system prompts, proprietary orchestration and internal security configurations are excluded only to the extent they concern internal service functioning and disclosure would risk our trade secrets. These exclusions do not cover customer materials, Outputs or exportable customer-specific settings and metadata, and must not impede or delay switching.
Exporting data does not recreate Talentpilot’s software or guarantee the same functionality in another service.
5. Fees
Required exports, switching assistance and retrieval-only access are free. Ordinary service fees remain payable for Services provided, subject to applicable termination and refund rights. Optional additional work requires separately agreed fees.
Voluntary switching does not automatically entitle you to a refund. Any early-termination charge, including retained prepayments for unused periods, must be lawful, proportionate, expressly agreed and disclosed before contracting, without duplicate recovery. Express refund rights and mandatory switching rights remain protected.
6. Deletion
Subject to outstanding return or switching obligations, active-system deletion takes place within 30 calendar days after the retrieval period. Residual backups are deleted within a further 90 calendar days after active-system deletion and remain protected and isolated from ordinary use until then.
Earlier deletion instructions, legally required retention and shorter periods under applicable law or an agreed DPA are handled under your agreement. We confirm deletion status on request, including any remaining copies and their deletion timetable.
7. Infrastructure and jurisdictions
The following providers and regions are listed in our public Subprocessor Register.
Provider | Region listed in the register |
|---|---|
Google Cloud Platform | EU |
Resend | EU |
ElevenLabs | EU |
Intercom | EU |
Twilio | EU |
PostHog | EU |
Langfuse | EU |
Sentry | EU |
GitHub | EU |
Google Workspace | EU |
Current provider details are available in our Subprocessor Register.
8. International governmental access
We use access controls, encryption, supplier safeguards and a process for reviewing authority requests to protect customer data. For requests involving non-personal data held in the EU, we assess the legal basis and conflicts with EU or applicable national law, seek appropriate review where required, limit disclosure to what is legally permitted and provide customer information as required by law.
9. Contact
For export and switching enquiries: hello@talentpilot.com.
